"All I can tell you is that MultiMed has made a significant impact on this company's survival. Before the billing was done properly, we had no cash flow. They took all of the old accounts and worked them, plus helped us process the present accounts. The end result was an increase in cash flow. The increased revenue has helped us tremendously with the cost of operations. We look forward to getting the fax telling how much they have deposited!"

"We went with MultiMed based purely on their reputation. They have a solid reimbursement success rate, are accurate and handle clients very well. Even with special claims that require hearings, they know exactly what to do and how to go about it."

"I've worked with them from the top down and the bottom up. Everyone there is a pleasure to work with, great sense of humor, very professional and all around good people. They have a genuine interest in doing a good job."

—Gary Morgan, Program Director
Mercy Flight Central, Inc.

"MultiMed has had a tremendous impact on the services we provide. Since working with them our revenue has increased to the point where it's a lot easier to purchase equipment and provide better training to our people. That means we can provide better care for the community. Before we would have to go out and ask for donations. We don't have to do that any more!

"Ambulance billing is a very complicated process. Between insurance companies and Medicare rules, it was too much for us to handle. We talked with other billing companies and MulitMed just made everything easy for us. Other companies required us to always have face sheets from rides. But even when we don't have them MultiMed is willing to try to get the information for us."

"MultiMed is so easy to work with. Whatever kind of reports we need—number of calls by location, types of calls, Medicare calls—any stats we want, they provide. And we get very personal service. We have one representative we can talk directly with or send our clients to without having to go through a lot of layers."

"I absolutely recommend MultiMed and I do so regularly!"

—Sue Heller, Board of Directors
Penn Yan Area Volunteer Ambulance Corp, Inc.

"We hired MultiMed after talking with several other ambulance companies. Turns out that they not only satisfied what we required, but they went above and beyond our expectations. They really over-deliver, especially when it comes to the consulting side of the business. They are extremely helpful to us in planning; from establishing the rates we should charge, to guiding us through long-term planning."

"We went from being a volunteer corps to a paid service, so we were concerned about the customer relationship-sideof things. We wanted to be sure that pursuing collections wasn't going to be a hardship on the people of our community.And yet at the same time we wanted to be efficient in collecting fees. MultiMed has been helpful there. They let us callthe shots in determining whether an outstanding fee was a hard collection or a soft collection. They recommended takinga case-by-case approach and not a heavy-handed one. Everyone at MultiMed is always very professional and just very genuine about being helpful. We've been nothing but pleased."

—Bill Roberts, Director of Finance
City of Norwich

"We needed to do something or we were going to have to close our doors. People in our communities have always beengenerous, but the donations that we were getting were the exact donations that we had always been getting. Unfortunately,the price of things kept going up. We are not tax based.We don't get any money from the town, the state, the villagesor the county. We made the decision to go with third party billing after a lot of soul-searching. We asked around andMultiMed came highly recommended."

"The transition for us was great. We didn't have any problems at all. We went over how things were going to work with the membership and it's gone very well. MultiMed asked us how we wanted to follow through, and we came up with our policy. There was no pushing or shoving. When there was an increase on what Medicare and Medicaid was paying, they kept us informed so we could charge accordingly."

"We used to go door-to-door for donations. It would take us anywhere from 3 to 6 weeks to cover the whole area. It took us a lot of hours we needed for training and working, and we still couldn't raise enough money to satisfy our budget. We needed another ambulance. We didn't even have a defibrillator at the time. Now we just don't have to worry about it anymore. We get to focus on doing what we do best."

—Mary Lou Plummer, Treasurer
Fort Edward Rescue Squad